Warranty Policy
This policy explains how Judy Sneakers handles sneakers that arrive defective, damaged, incorrect, or materially different from their description.
It works alongside our Refund & Return Policy and does not limit your statutory rights under applicable consumer protection laws in the United Kingdom or United States. This policy does not create a separate fixed-term commercial warranty.
Defective or Non-Conforming Products
If your sneakers arrive defective, damaged, incorrect, or materially different from their description, please contact us as soon as reasonably possible.
Depending on the circumstances and your applicable rights, a resolution may include:
- Repair or replacement
- Exchange for an equivalent product, with your agreement
- A full or partial refund
- Another remedy available under applicable law
Any resolution will take account of the issue, product availability, and your statutory rights.
Fit, Appearance, and Normal Wear
Please review the size chart and product information before ordering, as sizing and fit can vary between styles.
Minor differences in how colours appear on different screens do not necessarily indicate a defect. However, this does not excuse a product that is materially different from its description or images.
Ordinary wear from use, accidental damage, misuse, or damage caused by care contrary to the supplied instructions is generally not a manufacturing defect. These exclusions do not affect claims arising from an underlying product fault or your statutory rights.
If your sneakers do not fit or you change your mind, please refer to our standard return terms below.
Manufacturer Warranties
Some products may include a separate manufacturer warranty. Where one is expressly provided, its coverage and claim procedure are governed by the manufacturer’s terms.
A manufacturer warranty is additional to your statutory rights. You can still contact Judy Sneakers about a defective product purchased from our store.
Defective-Product Claims and Standard Returns
Defective, Damaged, or Incorrect Products
Contact us so we can review the issue and arrange an appropriate solution. We cover necessary return shipping for products confirmed as defective, damaged on arrival, incorrect, or materially not as described.
Standard Returns
We accept eligible returns for both defective and non-defective products within 30 days of delivery, subject to our Refund & Return Policy.
Eligible returns include:
- Free return shipping
- A prepaid return label
- No restocking fee
The 30-day standard return window does not limit any rights you may have concerning faulty or misdescribed products after that period.
Reporting an Issue
Email contact@judysneakers.shop with:
- Your order number or other proof of purchase
- A description of the issue
- Clear photographs of the affected sneakers, where possible
- Photographs of the packaging if it arrived damaged
We may request additional information reasonably needed to assess the issue. If you cannot provide photographs, contact us so we can discuss another way to review your claim.
Please contact us before sending your sneakers back so we can provide the correct return instructions and any applicable prepaid label.
Review of Claims
Our customer service team will review the information provided and explain the next steps.
Where a return or inspection is necessary, we will provide instructions. Any repair, replacement, or refund will be handled in accordance with your applicable consumer rights.
Refund Processing
Approved refunds are issued to the original payment method.
We process approved refunds within 5 business days after receiving and inspecting a required return. If no return is required, we process the refund within 5 business days of approval. Any shorter mandatory legal deadline takes precedence.
Your bank or payment provider may require additional time to display the refund.
Consumer Rights
Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded.
Customers in the United Kingdom retain their statutory rights concerning goods that are faulty, not as described, or otherwise fail to meet applicable requirements.
Customers in the United States retain applicable rights under federal and state consumer protection laws. These rights may vary by state.
Contact Us
Judy Sneakers
Email: contact@judysneakers.shop
Website: https://judysneakers.shop