FAQ
Where does Judy Sneakers ship?
We currently ship to the United Kingdom and United States. Available delivery options are shown at checkout.
How much does shipping cost?
We offer free UK delivery on all orders.
For US orders, applicable shipping charges or free shipping offers are displayed at checkout before payment.
How long does delivery take?
Processing and delivery estimates are provided in our Shipping Policy and at checkout where available.
Delivery times depend on your destination and shipping service. Carrier delays, weather, and public holidays may affect arrival dates.
How can I track my order?
Once your order ships, we will email tracking information to the address provided at checkout when tracking is available.
Please allow time for the carrier’s tracking system to update.
Can I change my shipping address after ordering?
Contact contact@judysneakers.shop as soon as possible with your order number and the correct address.
We will try to update it before dispatch, but changes may not be possible once processing or shipment has begun.
What payment methods do you accept?
The payment methods available for your order are displayed at checkout. Options may vary depending on your location and device.
What currency are prices shown in?
Check the currency displayed beside the price and at checkout before paying. If a country or currency selector is available, select your shopping region before placing your order.
How do I choose the right sneaker size?
Check the size chart on the product page before ordering. Sizing can vary between styles.
UK, US, and EU sizes are different, so confirm the sizing system shown for your chosen product. If you need help, email us with the product name and your usual size.
Will my sneakers look exactly like the photos?
Product images show the sneaker’s design and appearance. Colours may look slightly different depending on your screen and lighting.
The sneakers you receive should match the style, colour, size, and description you ordered. Contact us if there is a significant difference.
Can I return an item?
Yes. We accept eligible returns for defective and non-defective products within 30 days of delivery.
Returns are accepted by mail. Please review our Refund & Return Policy for eligibility requirements and instructions. This return window does not limit your statutory rights concerning faulty or misdescribed products.
Is return shipping free?
Yes. We provide free return shipping and a prepaid return label for eligible returns, in accordance with our Refund & Return Policy.
Contact us before sending an item back so we can provide the correct instructions.
Do you charge a restocking fee?
No. We do not charge restocking fees for eligible returns.
Do you accept exchanges?
Yes. We accept eligible exchange requests within 30 days of delivery, subject to replacement availability.
To request an exchange, email contact@judysneakers.shop with your order number and the size or product you would prefer.
How long does a refund take?
Once your eligible return has been received and inspected, approved refunds are processed to your original payment method within 5 business days.
Your bank or payment provider may need additional time to display the refund. Any shorter mandatory legal deadline takes precedence.
What should I do if my sneakers arrive damaged?
Email contact@judysneakers.shop as soon as reasonably possible and include:
- Your order number
- A description of the issue
- Photos of the sneakers and packaging, where possible
We will review the issue and explain the next steps.
What if I receive the wrong product or size?
If the item received differs from your order, contact us with your order number and details of what arrived.
We will help arrange an appropriate replacement, exchange, return, or refund. You will not be charged return shipping for an incorrect item we sent.
If you received the size you ordered but it does not fit, please follow our standard return or exchange process.
What if my package is delayed?
Check your shipment tracking and compare it with the delivery estimate provided for your order.
If the estimated delivery period has passed, email us with your order number so we can investigate.
What if tracking says delivered but I cannot find my package?
Please:
- Check around your delivery area and any designated safe place.
- Ask other members of your household.
- Confirm the shipping address on your order.
- Review any delivery photo or carrier notification.
If you still cannot locate the package, contact us so we can investigate with the carrier.
How can I contact Judy Sneakers?
Judy Sneakers
Email: contact@judysneakers.shop
Website: https://judysneakers.shop
For order enquiries, include your order number so we can help you more efficiently.