Payment Methods & Security

Accepted Payment Methods

At Judy Sneakers, we aim to make checkout simple and convenient for customers in the United Kingdom and United States.

Depending on your location, device, and availability at checkout, payment options may include:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Discover
  • Google Pay
  • Apple Pay

The payment methods available for your order are displayed at checkout before you complete your purchase.

Payment Security

Payments are handled through our checkout payment providers. Their security measures may include encrypted connections, fraud screening, and payment verification.

Please do not send your full card number, security code, banking password, or verification codes to our customer service team.

When Payment Is Charged

Payment is due when you place your order. Depending on the payment method, your payment may be authorised first and collected subsequently.

Orders are processed after successful payment authorisation or confirmation. If payment fails, your order may not be completed or dispatched.

Currency

The currency applicable to your purchase is displayed on the storefront and at checkout. Please check it before submitting payment.

Where a country or currency selector is available, select your shopping region before ordering. Your bank or payment provider may apply currency conversion charges if your payment account uses a different currency.

Taxes

Applicable taxes and their treatment are shown in the displayed price or at checkout, as appropriate for your order and destination.

Review the final order total before completing your purchase.

Shipping Charges

Shipping options, charges, and any applicable free-delivery offers are displayed at checkout.

Please refer to our Shipping Policy for delivery information for the UK and US.

Payment Authorisation

By submitting your payment, you confirm that:

  • The payment information provided is accurate.
  • You are authorised to use the selected payment method.
  • You authorise payment of the order total displayed at checkout.

Your bank or payment provider may require additional authentication before approving the transaction.

Declined or Failed Payments

If your payment is unsuccessful, please check:

  • Your card details and expiry date
  • Your billing address
  • Your available funds or credit
  • Any authentication request from your bank or payment provider

You may use another payment method available at checkout. If the problem continues, contact your bank or payment provider.

If you see a pending transaction without an order confirmation, contact us before placing another order so we can help check its status.

Payment Verification

Some transactions may require additional checks to help prevent unauthorised payments.

We may contact you to confirm relevant order information. We may cancel an order if payment cannot be verified or we reasonably suspect fraudulent activity.

If payment has already been collected for a cancelled order, we will refund the applicable amount to the original payment method. If payment was only authorised, we will request that the authorisation be released; your provider determines when this appears in your account.

Refunds

Approved refunds are issued to the original payment method.

After an eligible return has been received and inspected, approved refunds are processed within 5 business days. Where no return is required, approved refunds are processed within 5 business days of approval.

Your bank or payment provider may require additional time to display the refund. Any shorter mandatory legal deadline takes precedence.

Please review our Refund & Return Policy for full details.

Contact Us

For payment, billing, or refund questions, contact:

Judy Sneakers
Email: contact@judysneakers.shop
Website: https://judysneakers.shop

Please include your order number, if available, but do not include sensitive payment details.